My Loan StoreFINANCE, WITH A PERSONAL TOUCH

YOUR NEXT CHAPTER STARTS HERE

A place to call home.
A broker to call Rosi.

Buying your first home, making your next move or rethinking your loan? Let’s find a way forward that fits your life.

Personal guidance.
From first conversation to settlement.
Gold Coast · Melbourne
Australia-wide
Professional portrait of Rosi de Paula, founder and mortgage broker at My Loan Store
✳
Rosi de PaulaYour mortgage & finance broker
A real person. In your corner.
Good conversations make a difference.

We speak English / Portuguese / Spanish

FINANCE FOR REAL LIFE

Different goals.
The same personal care.

There’s no one-size-fits-all loan. Tell me what you’re working towards, and we’ll explore the options together.

01 / HOME

Your first or next home

Understand your borrowing options and navigate the steps towards a home of your own.

Talk about home loans ↗
02 / REFINANCE

A fresh look at your loan

Review your existing loan, compare available options and consider whether a change suits your circumstances.

Explore refinancing ↗
03 / PROPERTY

Invest, build or renovate

Explore finance for an investment property, a new build or a renovation, with guidance on the lending process.

Share your plans ↗
04 / SELF-EMPLOYED

Your income tells a story

Self-employed? Explore full-doc and alt-doc (low-doc) options. Alternative documentation and lender eligibility requirements still apply.

Discuss your options ↗
05 / BUSINESS

Room for your business

Discuss commercial and business finance options for your next purchase or business opportunity.

Let’s talk business ↗
06 / ASSET FINANCE

Keep things moving

Consider vehicle and equipment finance to support your personal needs or the way your business works.

Explore asset finance ↗

All finance is subject to lender eligibility, assessment and approval. Product availability depends on your circumstances.

MEET YOUR BROKER

Finance is personal.
So is my approach.

RosiMY LOAN STORE

A home is more than a property. It’s where your next chapter happens.

I’m Rosi. Brazilian-born and a mother of four, I’ve lived in Brazil, the United States, New Zealand and Europe. I know how much life can change—and how important it is to have someone who listens.

I’ve worked in finance since 2019. At My Loan Store, I help you understand your options and guide you through the lending process, with your circumstances and goals at the centre of the conversation.

Outside finance, you’ll find me travelling or planning a design, renovation or decorating project. I love seeing the possibilities in a place—and hearing about yours.

Say hello to Rosi →

ONE STEP AT A TIME

A clearer path
from here to there.

You’ll work directly with Rosi, with space to ask questions along the way.

01

Let’s talk

Start with a text or WhatsApp message. We’ll discuss your goals and what you need from your finance.

02

Explore your options

We’ll review your circumstances and documents, then discuss suitable options, costs and next steps.

03

Move forward

Once you choose an option, I’ll help with the application and guide you through to settlement, subject to lender approval.

A FEW THINGS YOU MIGHT BE WONDERING

Let’s make it clearer.

Can we work together if I’m not local?

Yes. Rosi supports clients across Gold Coast, Melbourne and the rest of Australia. Start by text, WhatsApp or email to arrange the next step.

Can you help if I’m self-employed?

Yes. We can discuss full-doc and alternative-documentation lending options. Low-doc doesn’t mean no assessment: lenders still require evidence and apply eligibility and affordability criteria.

Does it cost anything to use a broker?

We may receive commissions from lenders and may charge a fee for our services. Any service fee will be disclosed in a Credit Quote before applying for finance. Relevant commissions and lender fees will also be disclosed.

What should I send in my first message?

Your name, what you’re hoping to do and a good time to contact you are enough to start. Rosi will explain which documents are needed and how to provide them through the appropriate process.

Can we speak Portuguese or Spanish?

Absolutely. Rosi speaks English, Portuguese and Spanish. Let her know which language you prefer when you get in touch.

YOUR SECURE CLIENT PORTAL

Your next step,
at your own pace.

Ready to share your details? We use Middle to collect the information and documents needed to prepare your finance application.

01 / NEW CLIENTS

Let’s get started.

Tell us about your loan plans and start your fact-find with Rosi. You can include a second applicant and complete your details through Middle.

Get started
02 / RETURNING CLIENTS

Pick up where you left off.

Sign in with the email you used for your Middle journey to continue your details or upload documents Rosi has requested.

Continue / upload documents

Both options open Middle in a new tab. Your application details and documents are provided through Middle’s portal. Starting a fact-find is not a loan approval.

Not sure where to start? Message Rosi on WhatsApp ↗

CONTACT US

Tell me what
you have in mind.

Share a little about your plans and Rosi will help you take the next step.

info@myloanstore.com.au ↗

Prefer a quick message? Chat on WhatsApp or send a text.

Having trouble with the form? Open the contact form in a new tab ↗

YOUR PLANS. OUR NEXT CONVERSATION.

Let’s talk about
what’s next.

No need to have it all figured out.
A message is a good place to start.

Privacy

Website enquiries are processed through Google Apps Script and delivered to our Google Workspace inbox at info@myloanstore.com.au. Please only include information needed for an initial enquiry. Application documents should be provided through the Middle client portal.

When you contact My Loan Store, RDSDP Pty Ltd uses the information you provide to respond to your enquiry and discuss our broking services. Please contact info@myloanstore.com.au with questions about your information.

For information about the collection, use, disclosure, access and correction of personal information in connection with Finsure’s services, please read the policy below.

Read Finsure’s Privacy Policy ↗

WhatsApp is provided by a third party and is subject to its own privacy terms. When you proceed with credit assistance, Rosi will provide the relevant Credit Guide and privacy disclosures.

Complaints

If you’re unhappy with our service, please contact Rosi at info@myloanstore.com.au or 0411 600 696.

Finsure’s complaints team

You can also contact the Complaints Manager at complaints@finsure.com.au or 1300 346 787. Finsure aims to resolve complaints within five business days and will keep you updated if more time is needed.

Independent dispute resolution

If you’re dissatisfied with the outcome, or haven’t received a response within 30 days, you can contact the Australian Financial Complaints Authority (AFCA). Its service is free to consumers.

www.afca.org.au ↗
info@afca.org.au
1800 931 678